FAQ

Frequently Asked Questions

Order and delivery

Question: When can I expect my order?

Answer: The average delivery time is 1 to 3 days. Our products

are sent directly from the supplier to you. Because of this

unique business model, we can save enormously on storage and storage costs

transportation costs and we can offer the products at a lower price

to offer.

Question: The expected delivery time has passed, where is my order?!

Answer: In 99% of cases, orders are delivered within

expected delivery time. Unfortunately, it can sometimes happen that a

order is delayed in the delivery process. You can check the status of

check your order via the link you received from the supplier.

Have you not received anything 3 days after the expected delivery time? Then take

please contact us.

Question: I am missing a number of products in my order, how is that possible?

Answer: Because we work with different suppliers, it can be done this way

that products are shipped separately. If there are items

If your order is missing, you will usually receive it after 2-3 days.

We apologize for the inconvenience.

Question: What are the shipping costs?

Answer: Shipping costs are calculated when you pay for your order.

Exchanges and returns

Question: I am not satisfied with my order, can I return it?

Answer: Yes. You can return any order to us within 14 days

to steer.

Question: I want to return an item, what should I do?

Answer: If you are not satisfied with your order, you can return it

Exchange or return 14 days after receipt. Products must be returned with tags and tags.

A return shipment must always have a Track & Trace code. The

sender is always responsible for shipping.

Once we have received the items you returned, we will take care of it

ensure that the purchase amount is credited to your account within 14 days.

>> ~Click here to download a returns form ~<<

Track and Trace

Question: Where can I find my Track and Trace code?

A nswer: You will find your Track and Trace code via the email that the supplier has sent to you.

Question: The Track and Trace code does not provide any information, how is this possible?

Answer: From the moment your package arrives at the

Track and Trace information is available by mail order company. Love it

Please note that there may be some delay.